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Ultimate Box Serial Port Help

ANSWERS TO THE MOST COMMON TECHNICAL SUPPORT QUESTIONS FOR ULTIMATE BOX WITH SERIAL PORT CONNECTION

Problem: I have a new computer that came with Windows 7. The new PC does not have a serial port and I am using a USB-to-Serial adapter to connect my Ultimate Box with a serial connection. It worked with on my old computer under Windows XP. Now it does not. What do I do now?

Solution:

Your USB-to-Serial adapter needs a driver for Windows Vista and Windows 7. It should be provided by the manufacturer of the adapter. Please contact the manufacturer or their website to see if they have a new driver for your adapter and Operating System.

PLEASE Understand that by using an adapter, you are NOT turning your Ultimate Box into a USB version. It is still a Serial Port box. You are providing your Computer with a Serial Port. Driver software for your Operating System and technical support should be provided by the adapter’s manufacturer. Vikant cannot support devices manufactured by other companies.

Problem: I would like to use Embird software and/or your newest software to transfer designs, but my Ultimate Box has serial connection, even though I use USB to Serial adapter, how can I do this?

Solution:

Using the USB to Serial adapter does not make it the USB version, the Ultimate Box is still the Serial version and can only be used with Ultimate Explorer transferring software for Ultimate Box with serial connection.

The Ultimate Box with Serial connection is no longer manufactured, and we no longer offer the upgrade option.

You could get the Ultimate Box Basic or Plus without the card and use the Ultimate card that you have.
To learn more about Basic or Plus software, please follow this link: http://vikant-emb.com/embroidery-designs/product/software-upgrades/

Problem: I have not used my Ultimate Box and Card for a while and now the Ultimate Box is no longer recognizing inserted Ultimate Card in Ultimate Explorer, but everything was working before?

Solution:

Disconnect the Ultimate Box from the computer and power. Hold the box with one and with another insert and pull out the card, make sure to insert the card straight in by pushing in the center or equally apply pressure on each corner of the card, pull the card straight out of box. Repeat it up to 5 -10 times, then connect the box back to your computer, connect the power, insert the card and open Ultimate Explorer software.

Problem: I use Monogram Wizard Plus software to create and save monograms in PES format, but when I try to transfer these files with Ultimate Box, I can not select a file or I get a “Bad stitch data??” message. How can I fix this?

Solution:

The problem is in the Monogram Wizard Plus, in the way how the files are saved in PES format. Please make sure to download the PATCH updates for this software from here: http://www.needleheads.com/MWPlus_update.html
Then open and resave your designs under the different name to see the difference in Ultimate Explorer.

Problem: My computer runs Windows VISTA and my Ultimate Box is not found in Ultimate Explorer?

Solution:

For Windows VISTA, the Compatibility Mode needs to be changed; make sure Ultimate Explorer is closed. Right click on the Ultimate Explorer icon and select properties. Click on the tab Compatibility, check the check box next to “Run this program in compatibility mode for:” with WINDOWS XP SP2 is selected from drop down box, click OK and try to open Ultimate Explorer again.

Problem: I have lost the installation CD, how can I get software installed for Ultimate Box on my computer?

Solution:

Software for the Ultimate Box is available on our website as a free download:
http://vikant-emb.com/embroidery-designs/product/software-upgrades/
Make sure to choose correct edition depending on the embroidery machine and the Ultimate Box that you have.

Problem: My computer does not have Serial port available to connect the Ultimate Box, is there a way to connect the Ultimate Box to USB port via some adaptor?

Solution:

The USB to Serial adapter cable that we recommend to use with The Ultimate Box is made by IOGEAR model GUC232A, this cable was tested and worked on all Windows with no problems, other USB to Serial adapters might work too, if the drivers are sufficient.
PLEASE Understand that by using an adapter, you are NOT turning your Ultimate Box into a USB version. You are providing your Computer with a Serial Port. Driver software for your Operating System and technical support should be provided by the adapter’s manufacturer. Vikant cannot support devices manufactured by other companies.
When ready to install, make sure plug the USB end into the computer and do not attach anything to the serial end, when asked to install drivers, use the CD that came with the USB to Serial adapter. After installation is finished restart your computer, connect the Ultimate Box, plug the power, open Ultimate Explorer.

Check with your local Best Buy or you can buy one here online.

Problem: The Ultimate Box is connected to COM1 port in my computer and the light is ON, but when I open Ultimate Explorer in the detection windows it keeps telling me “[COM1] Trying to open the port… OK! Looking for theUltimateBox™… Not found!”. What can I do to fix this problem?

Solution:

1. Unplug the power from the back of the box (small round connector), wait 5 seconds and plug it back in, make sure you see light on. Open Ultimate Explorer or if it is already open click on the right side MENU and select “Redetect the Ultimate Box”. If the light on the Ultimate Box works fine and cable is firmly attached, but the software does not find the box and/or card, proceed to step2.

2. Right click on my computer, select Properties, click on HARDWARE tab (in Windows2000 and XP only), click on Device Manager button. In the list of the devices double click on Ports (COM&LPT), right click on COM1 and select UNINSTALL or REMOVE option, say YES to the message. Restart your computer, the COM port will be reinstalled by the Windows on its own. Open Ultimate Explorer and see if the Ultimate Box and Card are detected.
Note! For Windows 95 and 98, you might be asked to insert the CD labeled Windows 95 or 98 when computer tries to reinstall COM port driver, make sure you have one before uninstalling the COM port from Device Manager.

Problem: The Ultimate Box is connected to COM1 port in my computer and the light is ON, but when I open Ultimate Explorer in the detection windows it keeps telling me “[COM1] Trying to open the port… Failed!”. What can I do to fix this problem?

Solution:

If you use a PDA such as Palm Pilot or Pocket PC or Digital Camera with your computer, you need to turn off the HotSync software. Look for the icon near your clock (to the left), point your mouse over it(the pop up will show you what it is), do a right click on HotSync icon and choose an option to close or exit.

Problem: I AM ABLE TO OPEN ULTIMATE EXPLORER, IT DETECTS THE ULTIMATE BOX AND CARD BUT WHEN I TRY TO SELECT A DESIGN ON THE LEFT SIDE I GET AN ERROR MESSAGE AND ULTIMATE EXPLORER SHUTS DOWN. I AM USING WINDOWS98 AND I HAVE NVIDIA TNT VIDEO CARD, WHAT CAN I DO TO FIX THIS PROBLEM? SOLUTION:

Solution:

The drivers for your video card needs to be updated.
1. Click on the link below, choose to Save file on the desktop of your computer, let it finish downloading, double click to start installation. 
http://vikant-emb.com/downloads/45_win9x_english.exe
2. Open UltimateEXPLORER; try to browse and write design to the card.

Problem: I DO NOT KNOW IF I AM USING THE CORRECT POWER SUPPLY FOR ULTIMATE BOX, HOW CAN I FIND OUT WHICH POWER SUPPLY IS ORIGINAL FOR THE ULTIMATE BOX?

Solution:

The Ultimate Box is shipped with the standard 120Volt AC to 12Volt DC adapter. Our overseas customers can purchase an appropriate adapter for the voltage in their countries.

Click on the link below to see a picture of the original power supply.
http://vikant-emb.com/downloads/PowerSupply.JPG

Problem: SOME DESIGNS SHOW ON THE LEFT SIDE AND HAVE EMBROIDERY FILE IN THE TYPE BUT WHEN I CLICK ON ONE OF THEM IT DOES NOT SHOW THE PREVIEW AND CAN NOT DOUBLE CLICK ON IT TO TRANSFER TO THE RIGHT SIDE.

Solution:

The designs that did not work could have been created in PEDesign5.0 software, this problem was recently discovered due to some changes in the software. The very simple solution is to convert these designs. Attached program is conversion program for PES designs into PEC format which is another valid format for all Brother type embroidery machines and Ultimate Box & Ultimate Explorer.

1. Copy designs from a CD or a Floppy to a designated folder on your computer (i.e. C:\Embroidery\CD1)
2. Click on the link to download the program: http://vikant-emb.com/downloads/EasyPEC.exe
Choose an option to SAVE and save it on the desktop of your computer, double click to start EasyPec.exe
3. Follow the steps on the screen: choose a directory on the hard drive of your computer, choose a folder where designs are placed.
4. Under options to “Convert for usage with” select an option “other application”.
5. Select the files in STEP2 or use “Tag All Files” button.
6. Press “START CONVERSION”. Converted files will be placed in the same folder where the originals are with the same name but different extension (PEC).
7. Open Ultimate Explorer, browse to these files on the left side, preview or transfer them on the card.

Problem: FILES AND FOLDERS ON THE LEFT SIDE DO NOT SHOW THE FULL NAME AND TYPE, HOW DO I EXPEND THE COLUMNS TO SEE FULL NAME OF THE DESIGNS AND FOLDERS?

Solution:

To expend columns on the left side, point your mouse between NAME and TYPE on the vertical line that divides them, the mouse icon should change to a black cross, while you see the black cross – double click with your left mouse. That will expand the column NAME; now do the same between TYPE and SIZE.

Problem: I USE USB-TO-SERIAL CABLE ADAPTER WITH MY SERIAL PORT ULTIMATE BOX. DOES IT MAKE MY BOX A USB BOX? CAN I USE ULTIMATE BOX SOFTWARE UPGRADES WITH IT?

Solution:

No, Serial-to-USB converter does not make your box a USB box. Software upgrades are not compatible with Serial port boxes even if Serial-to-USB converter cable is used.

Problem: I’M HAVING PROBLEMS INSTALLING MY ULTIMATE BOX ON WINDOWS 7 COMPUTER. WHAT SHOULD I DO?

Solution:

Serial port box is an old product that was discontinued about 9 years ago. As many other devices became incompatible with newer operating systems and their upgrades, serial port Ultimate box owners may experience problems too.

However, there are several things to check and try:

1. If you use Serial-to-USB converter cable, make sure that it is compatible with your operating system and the necessary drivers are installed.

2. If you get a message that the Box is not found, try the following:

– With the software installed and the box connected go to Device Manager

– Uninstall/remove/delete all COM port drivers

– Restart your computer. All COM ports will be re-installed and there is a chance that your Ultimate box will be picked up by one of the COM ports.

3. Right click on the U BX icon, go to Properties, go to Compatibility and change it  to Windows 7

In case the measures above will not help, your best option is to purchase the current product Ultimate box USB without the card. You can use the card from Serial port box in the USB box.

Ultimate box USB is not only optimized for Windows 7 installation, it also has different, more advanced software. Please, go to http://vikant-emb.com/embroidery-designs/product/software-upgrades/ for more information on current product features.

Problem: IS IT POSSIBLE TO USE A SERIAL PORT ULTIMATE BOX ON A COMPUTER WITH WINDOWS 8 OR 10?

Solution:

Serial port box is an old product that has been discontinued about 9 years ago. As many other devices became incompatible with newer operating systems and their upgrades, serial port Ultimate box owners may experience problems too.

However, there are several things to check and try:

1. Windows 8 -10 requires the Driver Signature Enforcement to be temporarily disabled in order to install non-Microsoft signed device drivers. Click here to open Win8.pdf instructions on how to temporarily disable Driver Signature Enforcement. Print the file and follow steps 1 through 8. Your computer will re-start and you may proceed with Ultimate box installation from a CD or download. Make sure the Ultimate box is connected to your computer.

2. If you use Serial-to-USB converter cable, make sure that it is compatible with your operating system and the necessary drivers are installed.

3. If you get a message that the Box is not found, try the following:

– With the software installed and the box connected go to Device Manager

– Uninstall/remove/delete all COM port drivers

– Restart your computer. All COM ports will be re-installed and there is a chance that your Ultimate box will be picked up by one of the COM ports.

In case the measures above will not help, your best option is to purchase the current product Ultimate box USB without the card. You can use the card from Serial port box in the USB box.

Ultimate box USB is not only optimized for Windows 7/8 and 10 installation, it also has different, more advanced software. Please, go to http://vikant-emb.com/embroidery-designs/product/software-upgrades/ for more information on current product features. Ultimate box USB works on MAC with Emboxer software from http://embrilliance.com/emboxer .

If you did not see the Solution for your problem, please contact our technical support for further assistance service@vikant.com or call 888-760-8554 x 203