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Ultimate Box USB Port Help

Answers to the most common technical support Questions for Ultimate Box with USB Port connection

Problem: I’VE INSTALLED ULTIMATE BOX SOFTWARE VERSION 1.04. WHEN ASKED FOR A SERIAL NUMBER, I PUT IN THE NUMBER FROM THE BACK OF THE ULTIMATE BOX AND GET AN INVALID NUMBER MESSAGE. WHAT AM I DOING WRONG?

Solution:

Use the number from a CD or manual that starts with UBxx-xxx-… in all capitals and with the dashes. On the next Registration Form screen use the number from the back of the Ultimate Box.

Problem: I already have the newest Ultimate Box PLUS software with serial number starting UBP10-…., are there any updates available?

Solution:

1.04 is the latest updated version of Ultimate Box PLUS Software:
The following procedure will re-install Ultimate Box software to your computer and create a shortcut on your Windows desktop.
If the software already been installed, you will have to run the installation below twice, first time to uninstall the current version, second time to install a new version:
1. Click on the link to download software on your computer:  , use http://vikant-emb.com/downloads/Setup104UltimateBoxPlus.exe  RUN to start installation and RUN for Unknown Publisher Warning.
2. To install Ultimate Box software, follow the onscreen installation instructions using NEXT button to go to the next screen,ACCEPT the terms and click NEXT to proceed with installation, click Finish to on the last screen to finish and close installation window.

Problem: I have transferred 12 designs to the Ultimate Card but when I insert the card in my embroidery machine only 5 designs show up on my screen?

Solution:

The problem is not with the Ultimate Card, we have come across this problem before, the problem is with designs that you have put on the card, to be exact the problem is with one of the designs you have put on the Ultimate Card. If you write several designs to the card and one of them is corrupted, it will corrupt the rest of the designs on the card, that why you see only few in your embroidery machine. The easiest way to determine which design is bad is to go through the elimination process:
Let’s say you have 20 designs on the card and one is corrupted, how do you determine which one is bad?
1. Divide these 20 designs in two groups of 10 and 10.
2. Write first 10 designs to the card and test with your embroidery machine if you see all 10 designs come up in your embroidery machine, it means they are good and the corrupted design is in the second group.
3. Write second 10 designs to the card and test with your embroidery machine; you should see the problem as you had before that only few designs show out of ten written.
4. Write first 5 designs to the card and test with your embroidery machine if you see all 5 designs come up in your embroidery machine, it means they are good and the corrupted design is in the second group.
5. Write second 5 designs to the card and test with your embroidery machine; you should see the problem as you had before that only few designs show out of five written.
6. You can continue dividing designs in the group of 2 and 3, and repeat writing and testing procedure OR with 5 designs left you can write individually each design to the card, test in your embroidery machine and you will find that one of them is corrupted.
7. Final step, write good 19 designs to the card, insert the card in your embroidery machine, all 19 designs will show up.

Problem: I have Ultimate Card ver.III that I use with my PFAFF machine, everytime I transfer one or more designs to the card, they would disappear from the card with in day or so, and before the designs would stay for month or so. Is my card damaged, can it be fixed?

Solution:

The problem occurs because the card battery lost the charge, since the card is rechargeable you need make sure that the battery is fully charged. Insert the card into your embroidery machine and allow charging the card in the machine for at least 4-6 hours, with the machine turned ON, it is probably better to leave the card with the machine on overnight. Transfer design as you normally do and test it.

If the card is programmed directly in you embroidery machine, after the charge is completed you will need clear and renumber the card:
1. Turn OFF the machine.
2. Insert the card, while holding the card button down, turn the machine ON.
3. The machine will ask you clear the card and renumber the card (any number will work).
4. Repeat this procedure twice to make sure insure that the card is cleared. (recommended).
5. Make sure to use the card at least once every six month, so the battery in card gets charged.
Transfer design as you normally do and test it.

Problem: I have not used my Ultimate Box and Card for a while and now the Ultimate Box is no longer recognizing inserted Ultimate Card in Ultimate Explorer, but everything was working before?

Solution:

Disconnect the Ultimate Box from the computer and power. Re-insert and pull out the card. Make sure to insert the card straight in by pushing in the center or equally apply pressure on each corner of the card, pull the card straight out of box. Repeat it up to 5 -10 times, then connect the box back to your computer, connect the power, insert the card and open Ultimate Explorer software.

Problem: How do I use downsizing option for designs in my Ultimate Box PLUS software?

Solution:

The basic idea is to have all setting set before submitting a design into the card area for writing it to the card.
Here is what you want to do before you submit the design in the card area:
1. Click on TOOLS and select Card Format Preferences, in the preferences screen enter the needed hoop size in MAX. SIZE fields and click OK (i.e. 4 by 4 inches is equaled to 100mm by 100mm)
2. Click on DESIGN and make sure that Automatically Reduce Designs to Fit Hoop has a check mark next to it, if does not then click on that option and check mark will appear.
3. Then select and submit design down in the card area and it will be automatically reduced to needed size, hover the mouse over the design in the card area to see new size and stitch count information.
4. Write design to the card and use it in your embroidery machine.

Another way is to do STEP1, then select the design in the top right window (where it is showing designs on your computer) then click on FIT button, new resized design will be resized and stored on your computer right next to the original one with % sign at the end of the name show the reduction, then proceed to STEP3 and 4.

Problem: I already have the newest Ultimate Box BASIC software with serial number starting UB10-…., are there any updates available?

Solution:

1.04 is the latest updated version of Ultimate Box BASIC Software:
The following procedure will re-install Ultimate Box software to your computer and create a shortcut on your Windows desktop.
If the software already been installed, you will have to run the installation below twice, first time to uninstall the current version, second time to install a new version:
1. Click on the link to download software on your computer: http://vikant-emb.com/downloads/Setup104UltimateBoxPlus.exe , use RUN to start installation and RUN for Unknown Publisher Warning.
2. To install Ultimate Box software, follow the onscreen installation instructions using NEXT button to go to the next screen,ACCEPT the terms and click NEXT to proceed with installation, click Finish to on the last screen to finish and close installation window.

Problem: When installing drivers for Ultimate Box with USB connection on Windows computer, I received a message about Card Reader/Writer driver has not passed Windows LOGO testing, that the driver is not MS Certified and that it might harm my computer. What do I do?

Solution:

Use CONTINUE ANYWAY option, as this message is standard message in Windows for installation of the new hardware and software that was not made by Microsoft. It will NOT do any damage or harm your computer.

Problem: I got a new computer with Windows 7 on it. After re-installing the software, all it shows is two files in the bottom box: one is help, one is tmp2. What do I do now?

Solution:

Set the COMPATIBILITY MODE

1. Make sure Ultimate Explorer is closed.
2. Right click on the Ultimate Explorer icon and select “Properties”.
3. Last tab should say “Compatibility”, please click on it.
4. Make sure that “Run this program in compatibility mode for:” is checked, “WINDOWS XP Service 3” (or whichever is highest) is selected from drop down box, click Apply, OK and try to open Ultimate Explorer again.

Problem: A) I HAVE LOST THE CD FOR THE ULTIMATE BOX, HOW CAN I REINSTALL IT BACK TO MY COMPUTER? B) I HAVE NEW COMPUTER AND NEED TO INSTALL THE ULTIMATE BOX? C) THE ULTIMATE BOX CONNECTED BUT THE GREEN LIGHT IS NOT ON, HOW DO I MAKE IT WORK?

Solution:

WINDOWS VISTA AND WINDOWS 7 (32 AND 64-BIT)

Here are the steps to install this driver:

1. Click on this link Download driver . When asked if you want to SAVE or RUN the file, choose RUN and then change the Location destination to your Desktop (or anywhere where you can easily find it).

2. Go to your computers START button and choose Control Panel.

Windows VISTA users 3. Switch to a “Classic View” and double-click on the System icon. Once in System, click on Hardwaretab and press the Device Manager button.

Windows 7 users 3. Switch the “View” from “Categories” to”View Large Icons” just above the Control Panels 8 buttons. This option will present many more selections. Double-click on the Device Manager button.

4. Make sure the Ultimate Box is plugged into an available USB port. You’ll see a vertical “tree” view of your hardware. Look for a Reader/Writer Box with either a yellow Question mark or a triangle warning sign.

5. Right-click on the Reader/Writer Box and select the first item on the menu, Update Driver.

6. Use the 2nd selection to point to the driver on your system and press Continue.

7. Use Browse button to navigate to the folder where you’ve downloaded the driver and press Continue to install the driver, allowing it to install and continue.

The process will finish and the Green Light on the Ultimate Box should be lit.

This will conclude the Driver installation and your device is ready to be used by any software capable of using it, like Ultimate Explorer, Embird and others. Please keep in mind that Embird is a separate company from Vikant and they may have newer versions of their software available, but you shouldn’t have any trouble running the old version, as long the Operating System recognizes the Reader/Writer box, which this procedure accomplishes.

8. SET COMPATIBILITY MODE

  1. Make sure Ultimate Explorer is closed.
  2. Right click on the Ultimate Explorer icon and select properties.
  3. Last tab should say “Compatibility”, click on it.
  4. Make sure that “Run this program in compatibility mode for:” is checked,
    “WINDOWS XP Service 3” (or whichever is highest)  is selected from drop down box, click Apply, OK and try to open Ultimate Explorer again.

 

WINDOWS XP: DRIVER DOWNLOAD LINK: DOWNLOAD USBDriver.exe

DRIVER MUST BE INSTALLED: Click on the link below to download USBDriver.exe on your computer, use RUN button to download and start WinZip Self_Extractor, click on UNZIP button to unzip files in C:\Ultimate_Box_USB_Driverfolder.

1. With Ultimate Box connected, Right click on My Computer, select Properties, click on HARDWARE tab, click on Device Manager button. In the list of the devices double click on item with yellow question/exclamation mark Reader/Writer Box, click on Driver tab then click on Update Driver button.
2. Update Wizard opens up, use an option to Install from the list of specific location and click NEXT, uncheck Search Removable Media, and place check mark next to Include this location in the search then click on the Browse button and browse to the folder C:\Ultimate_Box_USB_Driver, double click on this folder to select and press OK button, the white box under Include this location in the search should show C:\Ultimate_Box_USB_Driver, click NEXT to continue.
3. Note!!! In WindowsXP the following message will be shown: The software you are installing for this hardware: Card Reader/Writer has not passed Windows LOGO testing to verify it is compatibility with Windows XP. Continuing the installation of this software may impair or destabilize the correct operation of your system either immediately or in the future. Microsoft strongly recommends that you stop the installation now and contact the hardware vendor for software that has passed the Windows LOGO testing.
Use CONTINUE ANYWAY option to finish installation.
Click FINISH button to finish installation.
At this point the light on the Ultimate Box should be ON.

Problem: IS THE ULTIMATE BOX COMPATIBLE WITH MAC OPERATING SYSTEMS?

Solution:

Yes, it is. You will need the Emboxer software from http://embrilliance.com/emboxer

Problem: I GET A MESSAGE THAT FTD2XX.DLL IS MISSING AFTER I’VE INSTALLED THE SOFTWARE. WHAT DID I DO WRONG?

Solution:

The possible cause is that the box was not connected. Make sure the box is connected to the computer and re-install the program

Problem: I HAVE THE ULTIMATE BOX WITH AN OLDER SOFTWARE VERSION 2.1 (OR 3.0). THERE IS NO REGISTRATION NUMBER THAT STARTS WITH LETTERS UBXX… ON THE INSTALLATION CD OR THE MANUAL. CAN I INSTALL THIS SOFTWARE ON A COMPUTER WITH WINDOWS 7, 8 OR 10?

Solution:

While you can try the solution above, it is better to upgrade to the current version of Ultimate box program that has been optimized for 64-bit operating system installation. Please, go to http://vikant-emb.com/embroidery-designs/product/software-upgrades/ for more information.

Problem: I’M INSTALLING MY ULTIMATE BOX ON A WINDOWS 8 OR 10 COMPUTER. I HAVE ULTIMATE BOX SOFTWARE VERSION 1.04 WITH THE REGISTRATION NUMBER THAT STARTS WITH LETTERS UBXX… AN ERROR MESSAGE COMES UP ABOUT MISSING DRIVERS WHEN I TRY TO INSTALL IT FROM A CD. WHAT SHOULD I DO?

Solution:

Windows 8 and 10 requires the Driver Signature Enforcement to be temporarily disabled in order to install non-Microsoft signed device drivers. Click here to open UB Win 8-10.pdf instructions on how to temporarily disable Driver Signature Enforcement. Print the file and follow steps 1 through 8.

Your computer will re-start and you may proceed with Ultimate box installation from a CD or download.

Make sure the Ultimate box is connected to your computer.

If you did not see the Solution for your problem, please contact our technical support for further assistance service@vikant.com or call 888-760-8554 x 203